Hotel Policies
Privacy Policy

At Astoria Hotel, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you stay with us or visit our website.

Information We Collect
  • Personal details such as name, email, phone number, and payment information provided during booking.

  • Stay details, including check-in/check-out dates, room preferences, and special requests.

  • Technical information such as IP address, browser type, and device details when using our website.

How We Use Your Information
  • To process reservations, payments, and provide requested services.

  • To improve our hotel services and enhance the guest experience.

  • To communicate with guests about bookings, offers, and hotel updates.

Data Protection & Security

We implement security measures to protect guest information from unauthorized access. Sensitive data such as payment details are encrypted and processed securely.

Sharing Your Information
  • We do not sell or rent guest information to third parties.

  • We may share information with payment processors and service providers only as required for booking and operational purposes.

  • We may disclose information if legally required by government or law enforcement agencies.

Cookies & Website Usage

Our website uses cookies to enhance user experience and improve site functionality. Guests can manage cookie preferences through browser settings.

Guest Rights & Contact

Guests have the right to access, update, or request deletion of their personal data. For any privacy-related concerns, please contact us at:

📍 Astoria Hotel, 89 Rustaveli St, Zugdidi, Georgia

📞 +995 598 56 56 57 | 📧 [email protected]